Bathroom in Detail

I. Initial Project Discussion

Contact Mr. Remodeler

  • Your information will be taken down
  • Name
  • Address, City, State Zip
  • Home Phone
  • Work Phone
  • Email address
  • Type of project

A representative contacts you and sets up an appointment

  • He will ask you more detailed questions regarding the project.
  • Discuss project, products and such.
  • Takes measurements, notes and pictures
  • Give you Mr. Remodeler packet

They meet with you at your home.

  • Workman’s compensation certificate
  • List of references
  • Information on the company
  • A second appointment is made.
  • Drawings are made if needed.
  • Product samples and pictures are put together
  • Rep. walks you through what the job he estimated
  • Presents bid, associated products and drawings.
  • Answers any questions you may have.
  • If you decide to do the work he will present a contract.

Back at the office an estimate is created

Representative meets you at your home for second meeting

  • Any changes that have been discussed can be noted in the contract
  • All color and product selections should be noted in the contract
  • Any agreements should be noted in the contract.
  • All information pertinent to the job should be noted in the contract an not left to a verbal agreement. All of our representative have to manage a large book of business and information not documented can easily be missed later on. This leaves a bad taste in our customer’s mouth and no one wants that.

II. Pre-production begins back at the office

  1. Turns contract into office manager
  2. Rep generates production folder and turns in to production office
  3. Production office contacts you:
  • They thank you for your business
  • Briefly review project with you
  • Let you know they will be contacting you again as soon as the production manager has established a start date.
  1. Customer Rep and Production Manager meet to discuss project.
  2. Materials are ordered, noting delivery dates for specialty items that could impact start date and project timeline.
  3. Customer is contacted and given a start date.
  • This is often a date range, such as “the week of…”. The ability to accurately predict project start dates is heavily dependant on work load, material delivery dates, whether or not a specific technician is needed for the project based on skill set needed for your project.

Rep, Production Manager and Project Lead meet to discuss project.

  • If needed a job site meeting is scheduled and customer is contacting accordingly.
  1. Customer is contacted to confirm or adjust expected start date.
  2. Delivery of materials needed the first days of the project is scheduled with our suppliers.
  3. Two days before the project begins you will be contacted once again for final confirmation of the start date of the project and to notify you of any deliveries you should be expecting prior to our arrival.

III. Construction Begins

NOTE: The first day of construction the Salesman, Project Lead and Production Manager (if necessary) meet at the job site to walk through the project one more time.

Tear Out

  • We will remove everything required and place it on a tarp outside of the home.
  • A date will be scheduled for a trash pick up.
  • Once the Tear Out phase is complete the trash will be hauled of within a couple of days unless an unforeseen even gets in the way of that.
    • The cleaner your home looks while we are there the better we look and the more likely your neighbors are to call us for their remodeling and repair needs in the future.

Rough-In

  • Framing, sub-flooring, support backing, plumbing, electrical, HVAC and other “behind the wall/under the floor and above the ceiling” work is done.

Sheetrock and Concrete board

  • Whether you are doing a full change out or just updating the look of the bathroom there is almost always sheetrock work needed. This work almost always holds up other work from being done because of the drying time and multiple trips needed for sheetrock to be taped and finished off properly.
  • If we are putting tile up we will use concrete board behind it and this will be the phase that that is done as well.

NOTE: The Rough-In and Sheetrock phases are often the most frustrating times for the homeowner. The disruption is great because new people are in their homes and tearing stuff up. They are just getting to know these people who they are trusting with their home and they’ve just destroyed part of their home. It is perfect reasonable to have anxiety during this period and we encourage you to talk to our workmen, call your representative, the production manager or even Mr. Blay if needed if you are in anyway worried about what’s going on in your home. Remodeling is never fun but it is our goal to make it as anxiety-free as possible.

Tub or Shower installation

  • The tub or shower base is installed at this time along with the plumbing fixture and tub/shower walls.
    • I shower curtain can be hung at this point in the project to make the shower usable again.

Flooring

  • Underlayment: Luan sheets or concrete board is installed
    • If tile is being used for the flooring than concrete board will be used under it.
  • Final flooring is installed.

Paint

  • The walls and ceiling are painted with one coat of primer and two coats of finish paint.
    • Depending on job size and drying time needed several days could be taken up with painting the bathroom. This can also be a time in the project where progress seems to slow.

Vanity, Cabinetry and Toilet is installed and functonal

  • This is the phase where the bathroom really comes together. Then vanity and toilet are installed and hooked up along with any other cabinetry such as linen pantries, toilet toppers and such.
    • Functional bathroom! Homeowner happy so workman happy.

NOTE: If needed, the toilet can be installed at the end of each day of work so that the homeowner is not left without a functioning toilet.

Electrical

  • Finish electrical is completed such as installation of ceiling fixture, vent fans, final switch/outlet covers.

Millwork and Trim

  • Base and shoe, along with crown mold or chair rail are installed as required.
    • In most cases the millwork and trim would have been painted or stained off site so after installation all that is needed is touch up. This greatly reduces not only labor but mess.

The Project Lead notifies the homeowner that the project is nearly finished and schedules a walk thru.

A final punch list is created and completed the last day of work.

IV. Post-Construction Discussion

NOTE: The opinions of our customers are always welcome and this is a great time, while the project is fresh in everyone’s mind, to cover off on what is being done right and where improvements can be made.

  1. Client representative will contact homeowner to make sure everything was completed to their satisfaction and schedule a time to meet to walk through the finished bathroom.
  2. Meeting at the house, the Customer Representative and the homeowner will walk through the project.
  • This should be a frank discussion covering not only what went right but also the phases that may have caused the homeowner anxiety or frustration.
    • There should be no outstanding issues unless we are waiting on delivery of a final product or piece of material that may have arrived with a defect or been damaged during the construction phase.

3.  Back at the office the Customer Representative meets with production and regarding the observations and opinions of the customer and they discuss ways to mitigate problems in the future as well as the importance of make sure what is working well keeps happening.

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